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Appointments

Urgent (Same Day) Appointments

  • Book by telephone - 01446 700350

We have surgeries available every weekday. Our regular clinic and appointment times are run from 9am - 5.30pm. For urgent and on the day appointments, patients must ring the surgery between 8.00am and 9.30 am to book an appointment for that day.

We encourage patients to pre-book appointments for longstanding and ongoing issues, as we cannot guarantee the availability of a same day appointment.

  • Book at the desk from 8.30am

You may also choose to attend the surgery to book directly with a receptionist at the front desk after 8.30am, when our surgery opens. 

  • Book Online

Patients can now access the NHS Wales App where you can book a new appointment or cancel an existing appointment, as well as ordering their regular medication. You will be required to have an account on the NHS Wales App

 

Why am I being asked the reason for the appointment?

The role of a GP has changed in recent years, and is no longer just about 'taking calls'. Care navigators play a key part in helping patients get the right care by the right healthcare professional at the right time, the first time. Our highly trained reception staff are able to advise and direct your appointment to the most appropriate clinician, based on your clinical need.

For instance, if you have a musculoskeletal problem, it may be more appropriate if the receptionist offers you an appointment with a First Contact Physio instead of the GP. This saves you time as you won’t have to wait for the GP to refer you and wait to be seen after. 

Also, certain problems or people who have multiple issues to discuss may require a longer appointment. 

You may be signposted to another service such as the local pharmacy under the Common Ailments Service, cluster Physiotherapist for acute pain such as back and neck pain, cluster Mental Health Liaison Practitioner, Independent Prescribing Pharmacist or other services.

Note that our receptionists and admin staff are bound by the same rules of confidentiality as the clinicians in the surgery.

 

Other services

Before you make an appointment with your GP surgery, think about what other services might be able to help.

  • Go to a pharmacy for advice and treatment for common illnesses, aches and pains that do not need a prescription. Read about how pharmacies can help.
  • Call NHS 111 if you have an urgent medical problem, but you're not sure what to do.
  • Visit 111 online for urgent medical advice for people aged 5 and over only.
  • Visit a sexual health clinic for testing for sexually transmitted infections and contraception advice.

You do not have to make an appointment or register for these services.

 

Pre-Bookable Appointments 

A number of our appointments are available to pre-book by either calling one of our reception team after 11am, or booking directly via the NHS Wales App and My Surgery App service, for those patients who need to arrange a carer, transport or for those patients who work.

The pre book-able appointments are available to book up to 4 weeks in advance.

Pre-bookable appointments with a GP, ANP or Pharmacist can now be made for the following:

  • Pre-bookable GP reviews face-to-face
  • Pre-bookable test results discussion (by telephone)
  • Minor illness with nurse eg. infections, sore throat, skin conditions (available 24 hours in advance)
  • Annual disease monitoring (following completion of the relevant questionnaire which you should receive by post
  • Medication reviews
  • Routine nurse appointments e.g. Contraception, Injections, Wound Clinics

 

Routine Clinic and Nurse Appointments

All clinics and nurse appointments are available to book up to 4 weeks in advance, subject to availability. A number of appointments are made available to book on the day, however it is recommended that these appointments be booked in advance.

Pre-bookable appointments with our nursing team can now be made for the following:

  • Pre-bookable test results
  • Cytology (cervical smear)
  • Contraception eg. Depo, Implanon, IUD
  • Routine immunisations
  • Travel vaccinations (upon completion of a travel questionnaire)
  • Smoking Cessation Advice
  • Minor illness with nurse eg. infections, sore throat, skin conditions (available 24 hours in advance)
  • Annual disease monitoring (following completion of the relevant questionnaire which you should receive by post
  • Medication reviews
  • INR Clinic and DMARD monitoring
  • Wound care & dressing

Please not that if you arrive more than 5 minutes late for any of our appointments, you will be asked to re-book.

 

Telephone Consultations  

Occasionally you may have a query that does not require a face to face consultation. Simple queries can be undertaken via the telephone, reception is able to give advice regarding the suitability for a telephone consultation.

It is expected that you, the patient, will be available to talk when the clinician calls. If the call is not answered on 2 occasions, this will be classed as a missed appointment and another appointment will be necessary. Please be aware we are unable to give you a set time for telephone consultations.

Please bear in mind that patient confidentiality still applies for telephone consultations. The telephone consultation would be for the patient or their legal guardian only. The clinician cannot legally talk to a patient’s relatives about their health without written consent of the patient.

Home Visits

Home visits are made only to those who are unable to come to surgery, because of infirmity (bed bound or housebound, significant frailty) or whose medical condition is extremely serious. All requests for visits should be made before 10.30am.
Lack of transport or of childcare facilities are not seen as reasons not to attend surgery.

 

Do you actually need to see a Doctor?

Could you see our ANP Rachel for the following:

- Acute Asthma, Diabetes, Chronic Heart disease Monitoring, Stroke Monitoring, Infection - Chest, urine, ear, skin etc, Eczema & rashes, Contraception including emergency, Pain, Smoking advice, Minor illness or Any other general concerns regarding your health.

Could you see our Practice nurses - Katie or Helen Philip for:

- Asthma monitoring, Smears, Smoking advice, Pill checks, Travel vaccinations, Weight monitoring, Dressings, Over 75's health check & Well person checks.

Could you see our Health Care Assistant - Nina for:

- Blood pressures, New patient Registration Checks, E.C.G's, Spirometry, Follow up smoking advice, follow up weight monitoring.

 

Help us keep our appointments to time

Appointment Time - 10 Minutes 

Please help us to help you. We are striving to run our appointments to time. Please help us by keeping your appointment to within 10 minutes. Should this cause you concern please speak to reception.

Double Appointments – 20 minutes 

If you have several issues which need to be discussed in an appointment, we recommend that you request a Double Appointment with our clinicians. These are available to book mid-week on Tuesdays, Wednesdays and Thursdays.

 

 

 

MINOR INJURIES UNIT AT BARRY HOSPITAL
This is open Monday—Friday 10am—3pm ONLY. The nearest Accident & Emergency Unit is at the University Hospital of Wales, Cardiff.

NHS 111 - OUT OF HOURS EMERGENCY

Medical advice can be accessed outside normal surgery hours via the NHS 111 service, which now replaces the Out Of Hours Service and CAV247 Service. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. NHS 111 is available 24 hours a day, 7 days a week.

To get help from NHS 111, you can:

  • go to NHS 111 ONLINE (for people aged 5 and over only) for fast and convenient  advice
  • call 111 to speak to a clinician

You may be asked to attend a local Care Centre for further assessment, or redirected to A&E in an emergency.

 

 

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