Appointments

How to see a Healthcare Professional

Give us a call on 01446 700350

We have surgeries available every weekday, which are run from 9am - 5.30pm.

For on the day appointments, patients must ring the surgery between 8.00am and 9.30 am to book an appointment for that day. You may also choose to attend the surgery to book directly with a receptionist at the front desk after 8.30am, when our surgery opens.

Should you need to attend the surgery:

Always observe social distancing
Please join the appropriate queue, using the floor signage
Use the hand sanitizer provided prior to entering
Please exit the practice as directed

My Health Online (MHOL)

Patients can now access the NHS Wales App where you can order your repeat prescriptions, book a new appointment or cancel an existing appointment.

You will be required to have an account on the NHS Wales App

Pre Book-able Appointments Clinicians

A number of our appointments are available to pre-book by either calling one of our reception team after 11am, or booking directly via the NHS Wales App and My Surgery App service, for those patients who need to arrange a carer, transport or for those patients who work.

The pre book-able appointments are available to book up to 4 weeks in advance.

Pre-bookable appointments with a GP or Pharmacist can now be made for the following:

Pre-bookable test results
Minor illness with nurse eg. infections, sore throat, skin conditions
Annual disease monitoring (following completion of the relevant questionnaire which you should receive by post
Medication reviews

Clinic and Nurse Appointments

All clinics and nurse appointments are available to book up to 4 weeks in advance, subject to availability. A number of appointments are made available to book on the day, however it is recommended that these appointments be booked in advance.

Pre-bookable appointments with our nursing team can now be made for the following:

Pre-bookable test results
Cytology (cervical smear)
Contraception eg. Depo, Implanon, IUD
Routine immunisations
Travel vaccinations (upon completion of a travel questionnaire)
Smoking Cessation Advice
Minor illness with nurse eg. infections, sore throat, skin conditions
Annual disease monitoring (following completion of the relevant questionnaire which you should receive by post
Medication reviews
INR Clinic and DMARD monitoring
Wound care & dressing

Please not that if you arrive more than 5 minutes late for any of our appointments, you will be asked to re-book.

Telephone Consultations

Occasionally you may have a query that does not require a face to face consultation. Simple queries can be undertaken via the telephone, reception is able to give advice regarding the suitability for a telephone consultation.

It is expected that you, the patient, will be available to talk when the clinician calls. If the call is not answered on 2 occasions, this will be classed as a missed appointment and another appointment will be necessary. Please be aware we are unable to give you a set time for telephone consultations.

Please bear in mind that patient confidentiality still applies for telephone consultations. The telephone consultation would be for the patient or their legal guardian only. The clinician cannot legally talk to a patient’s relatives about their health without written consent of the patient.

Photographs

The practice is now in a position to offer appointments in person for skin complaints or ailments, including skin lesions and rashes. Any photographs, usually to aid in the diagnosis and treatment of any skin conditions, may be requested by a clinician during your consultation. These photographs are often sent for Teledermatology, whereby an opinion is sought from a skin specialist, via a secure NHS link.

Photographs showing intimate areas may not be uploaded.

If you are unable to attend the surgery for any reason, a telephone appointment can be requested. You will be asked to send photographs of your skin complaint to the practice email for review, prior to a consultation with a clinician.

Home Visits

Home visits are made only to those who are unable to come to surgery, because of infirmity (bed bound or housebound, significant frailty) or whose medical condition is extremely serious. All requests for visits should be made before 10.30am.
Lack of transport or of childcare facilities are not seen as reasons not to attend surgery.

Do you actually need to see a Doctor?

Could you see our ANP Rachel for the following:

- Acute Asthma, Diabetes, Chronic Heart disease Monitoring, Stroke Monitoring, Infection - Chest, urine, ear, skin etc, Eczema & rashes, Contraception including emergency, Pain, Smoking advice, Minor illness or Any other general concerns regarding your health.

Could you see our Practice nurses - Katie or Helen Philip for:

- Asthma monitoring, Smears, Smoking advice, Pill checks, Travel vaccinations, Weight monitoring, Dressings, Over 75's health check & Well person checks.

Could you see our Health Care Assistant - Nina for:

- Blood pressures, New patient Registration Checks, E.C.G's, Spirometry, Follow up smoking advice, follow up weight monitoring.

Help us keep our appointments to time

Appointment Time - 10 Minutes

Please help us to help you. We are striving to run our appointments to time. Please help us by keeping your appointment to within 10 minutes. Should this cause you concern please speak to reception.

Double Appointments – 20 minutes

If you have several issues which need to be discussed in an appointment, we recommend that you request a Double Appointment with our clinicians. These are available to book mid-week on Tuesdays, Wednesdays and Thursdays.

MINOR INJURIES UNIT AT BARRY HOSPITAL
This is open Monday—Friday 10am—3pm ONLY. The nearest Accident & Emergency Unit is at the University Hospital of Wales, Cardiff.

NHS 111 - OUT OF HOURS EMERGENCY

Medical advice can be accessed outside normal surgery hours via the NHS 111 service, which now replaces the Out Of Hours Service and CAV247 Service. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. NHS 111 is available 24 hours a day, 7 days a week.

To get help from NHS 111, you can:

go to NHS 111 ONLINE (for people aged 5 and over only) for fast and convenient advice
call 111 to speak to a clinician

You may be asked to attend a local Care Centre for further assessment, or redirected to A&E in an emergency.