Accessibility

This accessibility statement applies to the The Practice Of Health website: www.thepracticeofhealth.nhs.wales

This website is run by The Practice Of Health. We want as many people as possible to be able to use this website. For example, that means you should be able to:

zoom in up to 200% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver.

We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. For further information please check out our Website Accessibility page.

How accessible this website is

This is Version 2, published 02/11/2022

We know some parts of this website are not fully accessible:

Some pages contain text that has poor colour contrast
Some pages contain headings that are not logically ordered
Some pages are not fully usable with the keyboard
Some pages have an illogical focus order

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact Data.W97611@wales.nhs.uk in the first instance and we will pass your request onto the relevant team. We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact: Data.W97611@wales.nhs.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment via RelayUK. If you need to contact us using this text relay service, dial 18001 before the telephone number you wish to connect to.

Our surgery has audio induction loops, and if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. If your visit is unplanned, we can arrange an online BSL Interpreter.

If you require further support, please contact the Equality team on

Freephone Telephone 0808 800 0082
Text phone 0808 800 0084

or get in touch via post, to:
FREEPOST EASS HELPLINE FPN6521

Technical information about this website’s accessibility

The Practice Of Health is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Version 2, published 02/11/2022

Whilst we endeavor to meet ‘WCAG 2.1 AA’ we currently have the following non-compliance issues:

Some menus and parts of some pages are marked up in a way that may make them confusing when accessed using Assistive Technologies. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value Level A
Some text does not have enough contrast with its background. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) Level AA.
Headings on some pages are not in a logical nested order. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships Level A
Some parts of some pages are not fully usable with the keyboard. This fails WCAG 2.1 success criterion 2.1.1 Keyboard Level A
Some elements have an illogical focus order. This fails WCAG 2.1 success criterion 2.4.3 Focus Order Level A

Disproportionate burden

Whilst we will prioritise patient information to ensure it is digitally accessible wherever possible, we know there are some sections of our website of a corporate nature, which are not currently accessible and have been produced since September 2018.

For these sections, we will identify where we know documents are non-compliant and provide contact details wherever possible. As documentation is renewed in the future, we will ensure digital accessibility is considered.

Currently, these sections are listed as below: (and subject to change).

Board or committee papers
Performance reports which may contain complex reporting/statistical data
Policies and procedures produced since September 2018
Publications linked from our Freedom of Information pages – including disclosure logs
Publications which may have been professionally produced since September 2018 which would have to be fixed by a third party.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It’s not possible for users to change text size without some of the content overlapping.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we occasionally have PDFs with information on how users can access our services, patient information leaflets and forms published as Word documents. By December 2020, we plan to either fix these or replace them with accessible HTML pages or online forms.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do not plan to fix any PDFs or other documents published before 23 September 2018, for example Board and Committee Papers, Health Board policies and procedure documentation or statutory documentation such as Annual Reports. However, we will endeavour to make any new PDFs or Word documents accessible wherever possible.

We occasionally publish PDFs which contain ‘transcripts/scanned manuscripts or handwritten notes’ for example in FOI requests - these are outside of scope and will not be fixed.

Live video

We do not plan to add captions to live audio or video streams because live video is exempt from meeting the accessibility regulations. However, we will always aim to provide subtitled versions of pre-recorded videos produced.

What we are doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

Preparation of this accessibility statement.

This statement was prepared in 18/01/2021. It will be reviewed 18/07/2021

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level AA, and these tests have been carried out internally.