Routine Monitoring Clinics

GP surgeries can offer appointments with a range of health professionals including a GP, nurse, clinical pharmacist or even a community physiotherapist, depending on your situation.

Appointments may be face to face, over the phone or online.

How to book, change or cancel an appointment

If you think you need an appointment at your GP surgery, or wish to amend an existing booking, please contact us:

• by phone on 01446 700350 - please listen carefully to the options to be directed appropriately 
• in person, by going into the surgery and talking to the receptionist (after 8.30am)
• using a form on your GP surgery's website (many surgeries also have a form you can access if you use the NHS App or log into your account on the NHS website)
• book online by using the NHS Wales App 

Before booking an appointment, you will be asked the reason for your appointment by our highly trained reception staff, who will be able to best advise and direct your appointment to the most appropriate clinician. You may be signposted to another service such as the local pharmacy under the Common Ailments Service, cluster Physiotherapist for acute pain such as back and neck pain, cluster Mental Health Liaison Practitioner, Independent Prescribing Pharmacist or other services.

Appointments with both our GP's and practice nurses are offered primarily face-to-face (this includes the majority of our annual health reviews) , however we do offer a selection of our appointments to be completed via telephone in line with patient preferences.

If you are asked to attend the practice, you will be given a specific time of attendance. Please ensure that you use the self check in on arrival and wait to be called by the clinician from our main reception. 

Please not that if you arrive more than 5 minutes late for your appointment, you will be asked to rebook.

Other services

Before you make an appointment with your GP surgery, think about what other services might be able to help.

• Go to a pharmacy for advice and treatment for common illnesses, aches and pains that do not need a prescription. Read about how pharmacies can help.
• Call NHS 111 if you have an urgent medical problem, but you're not sure what to do.
• Visit 111 online for urgent medical advice for people aged 5 and over only.
• Visit a sexual health clinic for testing for sexually transmitted infections and contraception advice.

You do not have to make an appointment or register for these services.

Pre-bookable appointments

A number of our appointments are available to pre-book by either calling one of our reception team after 11am, or booking directly via the NHS Wales App / My Surgery App service. These Apps have the functions to book appointments online, as well as ordering your repeat medications. 

Pre-bookable appointments can now be made for the following:

• Pre-bookable test results discussion with GP/ ANP
• Pre-bookable face-to-face GP/ ANP review
• Minor illness with nurse eg. infections, sore throat, skin conditions (bookable 24 hours in advance)
• Cytology (cervical smear)
• Contraception eg. Depo, Implanon, IUD
• Routine immunisations
• Annual disease monitoring (following completion of the relevant questionnaire which you should receive by post)
• Medication reviews
• INR Clinic and DMARD monitoring

Non-urgent Consultations

To request a non-urgent consultation, you can send your request via email (include full patient details eg. name, date of birth, and contact details along with the reason for consultation) to our email Data.W97611@wales.nhs.uk.

An appointment will be offered within 10 working days with the appropriate clinician; please note we are not always able to honor requests for a specific clinician, which may be due to leave or regular days of work.

Annual Disease Monitoring & Routine Clinics

We offer annual disease monitoring for patients with chronic diseases such as Diabetes, Asthma and Hypertension.

You will be sent an invitation the month of your birth to book your review, which will include a full review of your medications, with the appropriate clinician. You may be required to complete a blood test prior to your review, as stated in your letter. 

An Annual review is required for all patients with a chronic disease.

The practice will continue to invite patients for annual review during the month of birth. The invite may include a questionnaire to complete and return prior to your review. This will allow the clinician to review and send you a text to either advise that:

• No further review is necessary as we have all the information we need to authorise issue of repeat medication for a further period of 6 to 12 months.
• We will complete the reminder of your annual review virtually (either by a telephone or video call to avoid the need for you to come to the surgery)
• We will need to complete the remainder of your annual review face-to-face. This is because we need to carry out physical elements to your review, e.g. check your blood pressure, which we cannot do without seeing you.

The review may include lifestyle, medication review to optimise the treatment of the condition, blood tests, urine samples and monitor for any complications.

Not all chronic diseases are reviewed by the doctors. The majority of reviews are more appropriately carried out by the practice Pharmacist, Advanced Nurse practitioner or the Practice Nurse. The reception team will book your appointment with the most appropriate clinician.

Clinics requiring surgery attendance

Some of our appointments require a surgery appointment as a physical aspect of your appointment will need to be completed, such as injections or examinations.

ANTE-NATAL (MIDWIFE) CLINIC - by appointment
Monday 1.00pm – 4.30pm

WELL BABY/CHILD HEALTH - by appointment

Tuesday/ Thursday afternoons - childhood immunisations (by invitation)

2.00pm - 4.00pm

TRAVEL CLINIC - by appointment once a travel questionnaire has been completed .
Variable appointments during the week, due to demand.
(If last minute vaccinations required (less than 4 weeks) please contact a private travel clinic.