Zero Tolerance Policy

At the Practice Of Health, we ask our patients to treat all of our members of staff with the same level of respect you would expect to receive.

Our care navigators are here to help guide you to the most appropriate healthcare professional to address your needs, this may not always be a GP.

We operate a zero-tolerance policy at The Practice of Health and any abusive conduct towards our colleagues, such as shouting, swearing and threatening behaviour will not be tolerated.

Any patient behaving in such a way will be asked to leave the premises and may receive a written warning and/or be subsequently removed from our patient list.  Our members of staff also reserve the right to contact the police in response to threatening and violent behaviour.

We thank you for your understanding and cooperation and would encourage you to continue to work with us rather than against us, at this time of unprecedented pressure on our services.

Many thanks

The Practice Team