Failed Appointments

Patient Responsibilities

Missed Appointments in surgery

Appointments must be attended on time, or cancelled with adequate notice, so that the appointment may be re-allocated. This can be done by calling at least 30 minutes before your appointment time. Cancelling any closer to your appointment will mean we are unable to re-use your allocated slot, resulting in a wasted appointment. This is still classed as a missed appointment.

Late attendance of an appointment (more than 5 minutes) will have to rebook. Recurrent non-attendance will be removed from the practice list. 

An appointment is for one person only and can be arranged for a maximum of 2 problems. If you require longer appointment for multiple issues, please inform the receptionist, who will book a double appointment (Tuesday-Thursdays).

Please be understanding and patient if your appointment is running late, this may be due to an emergency that may have arisen.

Missed appointments in hospital

If a hospital appointment is not attended, we will be informed in writing by your consultant. In most cases a missed appointment will result in removal from the waiting list.

We will write to you to advise that you have been discharged, and a two week onus letter will be provided in which you can state the reason for the missed appointment and we can re-submit your referral. If this onus letter is not returned to the surgery then you will be fully discharged from the hospital service, and may require a further GP appointment. 

Change of Personal Details

Please inform us in writing if you change any of the following personal details:

Name, address or telephone number. There may be instances when we need to contact you.

An online form is also available here which will be automatically returned to the practice.