Registrations FAQ
How do I change my GP and do I have to give a reason?
You do not have to give an explanation if you want to change your GP. To change your GP you can contact the surgery you wish to register with and, if they agree to take you on, you will need to give them your medical card. Once you have registered, your medical records will be forwarded to your new GP practice.
Can I be removed from the practice register?
If you move out of the area covered by the practice or have been verbally or physically abusive to people at the surgery you may be removed from their patient list. You should normally receive a warning and explanation before this takes place, unless you have been violent towards staff, in which case you can be removed from the list with immediate effect.
Can a surgery refuse to register me?
For a surgery to refuse registration, it must have sufficient grounds for doing so. For example, you may live outside the area covered by the surgery or they may have closed their patient list. You should receive an explanation if your registration request is refused. If you can’t find a GP to register with, please contact your regional NHS Wales Shared Services Partnership and ask for 'Contractor Services', who should be able to direct you to an alternative practice.
How do I find and register with a GP?
To find a GP you should contact the NHS Wales Shared Services Partnership in your area and ask for 'Contractor Services' which will be able to provide you with a list of GP’s in your area. A recommendation from friends and neighbours may also be helpful. Local practices will produce an information leaflet and may have a website. To register with a GP you should contact your chosen practice and ask to be included on their patient list. You will be asked for your NHS medical card details or to fill in a form at the surgery which will enable your medical records to be transferred there.
What can I expect from my GP practice?
GP practices must provide a practice leaflet describing the services available to their patients, including details of surgery times, availability of home visits, clinics etc. Most practices aim to see non-urgent cases within two days, although waiting times will vary according to the size of the practice.
The clinical services offered by GP practices are classified into three categories: essential, additional and enhanced. The practice leaflet should contain further information regarding the category of services being offered.
How do I register as a temporary patient whilst in the UK?
If you need a GP while away from home, you can visit another practice. Any GP can treat you as a temporary patient. If you are away for longer than 24 hours and think you need to see a GP, contact a local surgery via telephone first. Alternatively, here in Wales, telephone NHS 111 Wales where a Nurse Adviser may be able to help with your problem. If you are going to be away from home for 3 months or more, you should register with a GP at your new address as soon as possible.