Skip to main content

EMIS Clinical System Migration Update

We successfully completed our move from Vision to EMIS Web on 29 January 2026.

This formed part of a nationwide programme led by Digital Health and Care Wales (DHCW), which has now successfully migrated all GP practices across Wales to EMIS Web. The programme has created a single clinical system for primary care across Wales, improving consistency, supporting better information sharing, and providing a strong foundation for future digital healthcare services.

Our practice is now fully operational on EMIS Web, and all services have resumed as normal.

 

Access Your GP Services Online

Patients can now access online GP services through the NHS Wales App and our SurgeryApp.

Online services allow you to:

  • Book and cancel routine GP and nurse appointments 24 hours a day
  • Request repeat prescriptions
  • Update your contact details
  • View parts of your medical record (where available)

If you haven't already registered, we encourage you to do so. Visit our page here for more information on our online services. 

 

How to Register for the NHS Wales App

To create an NHS login, you will need:

  • An individual email address
  • A UK mobile phone number
  • Photo identification (such as a passport or driving licence)

Getting started

  1. Download the NHS Wales App from the Apple App Store or Google Play, or access it through your web browser.
  2. Select Continue with NHS login. Log In
  3. Create an NHS login if you do not already have one.
  4. Follow the on-screen instructions to verify your identity using your photo ID and a short video.

Once your identity has been verified, you'll be able to:

  • Book GP appointments
  • Order repeat prescriptions
  • View your medical record (where available)

Further help and guidance is available through the NHS Wales App support pages.

If You Don't Have Photo ID

If you do not have photographic identification, you can still register using the Welsh Identity Verification Service (WIVS).

To use this service:

  1. Begin creating your NHS login.
  2. When asked how you would like to verify your identity, select "Use an identity verification letter from my GP practice."
  3. Visit the surgery and complete a WIVS application form Download the WIVS application form
  4. Our team will verify your identity and provide an identity verification letter.
  5. Use this letter to complete your NHS login registration.

Please contact reception if you need assistance with this process.

 

Using Online Services

Through the NHS Wales App or SurgeryApp you can:

  • Book or cancel routine appointments at any time
  • Request approved repeat prescriptions
  • View selected health information, including allergies and immunisations (where available)
  • Keep your contact details up to date

These services are secure and approved for NHS use.

 

Need Help?

If you experience any issues using online services:

  • If your repeat medications are not displayed, please contact reception so we can update your repeat prescription settings.
  • If your personal details (such as your address or date of birth) are incorrect, please let us know so we can update your record.

 

Prefer Not to Use Online Services?

Online services are optional.

You can still contact us by telephone or visit the practice in person. Our team will continue to help you access care in the way that works best for you.

 

Stay Up to Date

We'll continue to share practice news and service updates through our website, newsletters, Facebook page and other communication channels.

Thank you for your continued support and patience as we continue to develop and improve our digital services.

Share: