Raising a Concern

Concerns, Suggestions and Compliments

We welcome the opportunity to discuss any part of our service that is causing you concern, or if you have a specific complaint you wish to raise. The practice has an in-house concerns procedure. 

Please contact the Practice Manager Cleona Jones in writing by completing the Concerns Form. This can be either posted to the practice or emailed to Data.W97611@wales.nhs.uk.

We will acknowledge and investigate your concern quickly and advise you of the findings. We hope this rarely happens and that you are very happy with this Practice.

Concerns Form

We are also aware that some patients choose to post criticisms of the surgery services on Social Media platforms. Please note, whilst the surgery may have a response, we will not reply in such forums.

If you have a complaint, please address it directly to the surgery via the above Concerns Form, where it can be properly investigated and addressed.